Our Clients

Case Study - Eliza Gracious

Eliza Gracious is a wholesale ladies' fashion accessories business. A significant portion of their sales is generated at trade shows, where they previously relied on paper order pads. This manual process was not only prone to errors but also time-consuming, as orders had to be transferred into their Sage system after returning from the shows.

The Challenge
Using paper-based order-taking led to inefficiencies, including misplaced orders, transcription errors, and delays in processing sales. The team needed a solution that would streamline order management, reduce errors, and integrate seamlessly with their existing Sage system.

The Solution
SalesPak proved to be a game changer for Eliza Gracious. Acting as both a digital product catalogue and an intuitive order-taking system, SalesPak enabled sales agents to process orders directly from an iPad. With its integration into Sage, orders were instantly transmitted to the office system, eliminating the need for manual data entry.

The Results

• Increased Efficiency – Orders are now processed instantly, reducing administrative workload and allowing faster fulfilment.
• Error Reduction – The risk of transcription mistakes has been significantly minimised.
• Improved Product Showcasing – The ability to display available options, such as alternative colours, directly on an iPad enhances the sales experience.
• Rapid Product Updates – New collections and product lines are uploaded quickly, ensuring real-time availability for sales teams.

Recommendation
Eliza Gracious has since recommended SalesPak to other businesses, many of whom have adopted the solution with similar success. The combination of speed, efficiency, and seamless integration has transformed their trade show sales process, making it an essential tool for their business.

Case Study - Stop The Clock

Stop The Clock are a greeting card and stationery design company, supplying everything from small independent shops to large national retailers across the world.

Their sales agents travel the country, visiting independent retailers and selling our cards. However, since they can only carry a limited number of samples, they tend to only focus on the latest ranges—often overlooking older designs. As a result, they struggled to shift older stock simply because no one knows it’s available.

This also meant that if a retailer wasn’t keen on our newest collections, they might not place an order at all.

How SalesPak Transformed Our Sales Process

SalesPak has completely changed how they operate. There entire catalogue is now instantly available to agents, allowing them to showcase every design—past and present.

If a customer doesn’t want the latest ‘Happy 80th Birthday’ card, they can choose from the eight other designs on offer. More often than not, they do—resulting in increased sales and higher commissions for the agents.

A challenge they faced was keeping agents informed about discontinued items or stock availability. By linking SalesPak with Sage, they now receive daily updates, ensuring there always have the most accurate stock information.

One of the biggest benefits?

Eliminating the need for manual order entry or deciphering handwritten notes has been a game changer. With SalesPak, orders seamlessly flow into Sage, saving time and reducing errors—freeing more time to focus on growth. Another key advantage is the ability to instantly update product availability, removing items from sale or adding new ones without the delay of distributing samples.

Case Study - Solvar Jewellery: Irish & Celtic Jewellery

Solvar Jewellery is an award-winning jewellery manufacturer that has been crafting Irish jewellery since 1941. Before implementing SalesPak, their order management process was entirely manual. The sales team would write orders into a triplicate book and either post them or deliver them to the office. Once received, the customer service team had to manually enter each order into the system, leading to inefficiencies and delays.

The Challenge
The manual order-taking process was time-consuming and prone to errors. Delays in receiving and inputting orders slowed down fulfilment, impacting overall efficiency. Solvar needed a solution that would streamline their sales process and reduce administrative workload.

The Solution
SalesPak revolutionised Solvar’s order management by automating the entire process. The sales team can now scan products directly on the customer's account, eliminating the need for handwritten orders. Once submitted, the order is ready to be processed and printed within 30 minutes, significantly improving efficiency.

The Results

• Time Savings – Orders are processed within 30 minutes, reducing delays and improving fulfilment speed.
• Error Reduction – Eliminating manual data entry has minimised mistakes in order processing.
• Improved Sales Efficiency – The sales team can focus on customer engagement rather than paperwork.
• Seamless Order Management – Orders are instantly recorded, reducing the administrative burden on the customer service team.

Conclusion
By adopting SalesPak, Solvar Jewellery has transformed its order management process, making it faster, more accurate, and significantly more efficient. The improved workflow has enhanced productivity for both the sales and customer service teams, reinforcing SalesPak as an essential tool for the business.